Knowledge Base

Billing (2)

What payment methods can I use?

As we operate on a monthly invoice basis we generally prefer automatic payments to be setup by our clients to make the payment process easy for everyone.

Are there any setup fees?

No, there are no setup fees for any of our web hosting plans.

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Email Hosting (3)

How many email accounts can I have?

You can have as many as you like, all of our plans support unlimited email accounts.

Why does my webmail show a server or quota error?

Usually this errors is presented because your webmail storage has reached its capacity. Contact support and we can increase your limit for you, but this may result in additional charges if we need to upgrade your hosting plan.

To ensure this issue does not occur for you, we highly recommend your email client (e.g. Outlook, Eudora, etc) are set to download the mail messages and not leave a copy of mail messages on the server. This means that emails are downloaded and stored in your email client and not on the server which means you are not using up any of your allocated email storage space.

Are you able to send emails but not receive?

If you can send email but cannot receive email, the problem could be caused by a number of things, including email quota, DNS or your email client settings. If your account has exceeded its disk quota, this can also prevent you from receiving email.

If your incoming email used to work and suddenly stopped working, the issue is probably one of the following:

  • Email account is over quota.
  • Website account is over quota.

If your email has never worked on our servers, then the issue is probably one of the following:

  • DNS Configuration.
  • Email Client Settings.

Email account is over quota
The most common cause of incoming emails not being received is when an email account exceeds quota, which is the amount of disk space allotted to a particular email address for email storage. The quota was set when your email account was created. If you have exceeded the current quota, you can delete email in your email account until you are below the email quota.

Website account is over quota
Another possible cause of not receiving emails is that the entire website account is over its allotted disk quota. If this is the case, you will need to contact support to increase your disk quota to receive mail again.

DNS Configuration
There are some common issues involving DNS that could be the reason why you’re not receiving incoming emails.

Propagation: Have you recently updated nameservers, MX or A records? If so, you may be experiencing the effect of propagation. Once the propagation period has elapsed, everything should work properly.

Incorrect DNS: If your DNS records are incorrect, then your mail will not function properly. Having your MX or A record for your mail.example record will drastically affect how your mail functions.

Email Client Settings
If you are using a third party mail client, make sure that the incoming mail server settings and ports are correct. If these settings are incorrect, you will still be able to receive your mail via webmail, however you will need to correct the account settings in your mail client so that you may begin to receive your mail again.

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Website Hosting (5)

How many domain names can I host under one account?

We support unlimited domain aliases under one account. This is a domain name that points to your website. Domain aliases cannot be used to host multiple websites under the one plan. A separate web hosting plan will need to be purchased for each web site you wish to host.

Do you offer linux or windows hosting?

We offer both platforms. The majority of our client sites operate on the linux platform.

Do you offer telnet or shell access?

No, not be default. This can be enabled for a one-off fee of $30+GST per hosting account.

Do your plans support sub domains?

Yes, all of our plans support unlimited sub domains.

Do you support SSL?

Yes, SSL certificates can be added to your hosting account. There is an additional charge for this service which starts from $25+GST per month.

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