Frequently Asked Questions

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Do I need a website?

If you are a business that sells products or services then a website should be a part of your marketing strategy. Stay ahead of your competition, increase your revenue, reduce your customer service and expand your market reach, the list goes on.

How much will a website cost?

The cost of a website can vary widely, depending on your website’s purpose. There are many things to consider from design right through to website promotion.  As you can probably understand the cost for a  simple brochure website will vary when compared to an eCommerce system. We suggest talking to us to find out more.

How long will the website process take?

Web-based systems and software can take anywhere from a few weeks to several months to build, depending on the complexity of the project. We provide every client with an implementation plan outlining timeframes and objectives at the beginning of every project. 

Will I be able to sell my products or services online?

Yes, if you opt for our eCommerce system you will be able to sell an unlimited number of products or services online.

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What is an eCommerce website (Shopping Cart)?

An eCommerce website is a web-based system used to create an online storefront. It acts as a virtual shopping cart, keeping track of the items visitors have ordered and allowing them to add or remove items and then purchase securely online.

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What is a Content Management System (CMS)?

The Content Management System (CMS) that we provide enables you to manage the content on your website. This means that you can add/edit/delete pages and page content on your website easily and instantly by logging into a secure web-based system.

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Will I be able to update the site myself?

Yes, if you opt for our Content Management System (CMS) or eCommerce (Shopping Cart) System you can update the site yourself. This is also a good option if you wish to grow or expand your website and increase search engine ranking ability.

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I have an existing website, can you redesign it?

Absolutely, any website can go out-of-date if it is not kept up-to-date over time. For a website to achieve full potential it must be kept current, fresh and promoted effectively. We are more then happy to give you honest feedback and recommendations in relation to how your site can be improved and rebuilt as necessary.

Who will be able to view my site?

Once your website has been launched, anyone with access to a computer and internet will be able to view your website.

How secure will my site be?

The systems we provide are robust, reliable and completely secure.

How will I promote my site?

This is a discussion in itself but put simply we provide web marketing services designed to generate qualified traffic to your website. Having a great site is only part of the process, if you want it to be found you need to promote it!

Click here to find out about Website Marketing and Strategies

 

Can I view statistics about who has been to view my website?

If we host your website you will be able to access basic website statistics at any time from a browser. We do offer an upgraded package that provides much more detailed analytics, such as what people have done on your site, where they came from, how long they stayed on each page and much more.

Will my site automatically appear in Google?

We can submit your site to the major free search engines which will get you in their database of sites to search. Usually you should be ranked within a month. Where your site ranks is dependant on whether your site has been optimised or not.

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation (SEO) is the process of improving the volume and quality of traffic to a web site from search engines via natural (or organic) search results for targeted keywords or keyterms.

Click here to find out about Website Marketing and Strategies

Are there any on-going costs to run a website?

There are 2 main fixed costs that are necessary to keep your website live and online, these are your domain name and website hosting. 

The other cost involved can vary and is dependant on how heavily you are promoting and updating your website.

Click here to find out more about our Web Hosting Plans.

What exactly is website hosting?

Web hosting is a monthly fee that you pay to have your site accessible on the Internet. We can provide web hosting for our clients. If your site is not hosted no-one will be able to access or view it.

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What is your website hosting technology?

Our operating system is Debian Linux as we have found it to have the best software packaging solution and highest stability of all Linux distributions. We have no Windows NT/2000 servers of any kind as we find them to be too insecure, unstable and inflexible for our needs as a premiere hosting provider.

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How responsive is your technical support?

For technical support relating to server technology, we provide a 24hr turnaround support service.

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What is the difference between a template and custom website design?

A custom website design is a one-off design created, with your input, specifically to align with your brand and is targeted to your audience. A template website design is a pre-designed concept that we fit your content around.

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What do you need from me in order to get started?

Your requirements will vary depending on the project but in general will include providing us with photos/images, text/content and current branding (e.g. logo). In order for us to meet project deadlines we also request timely and thoughtful responses.

Why does the design of the website matter as long as it works?

When a visitor first comes to your site they often view this as a front door to your business. Generally you have about 3 seconds to make an impression. A visitor will be interested and explore your site if it is appealing and easy to navigate. You are marketing yourself and your business to the world over the internet so it is important to show your best.

 

Click here to find out about Website Design

So, I want to establish a strong presence on the web but where do I start?

 

The eight easy steps we provide below will guide you in the direction of a commercially effective website

 

Step 1: Project planning - good planning means there is a clear path from start to completion.

Step 2: Gathering of materials - having all materials available at the start makes way for a smooth process.

Step 3: Designing the website concept – we design the look and feel of your website and ensure it is consistent with current branding and appeals to your target audience.

Step 4: Developing the website system – we create you an interactive and commercially effective website

Step 5: Website testing - we test the website thoroughly from our end to ensure all is working correctly, but as a part of our process we give you the opportunity to get involved with the final testing.

Step 6: Website launch - we will make your website ‘live’ and visible to the internet public and undergo any final testing just to ensure all is working as it should be.

Step 7: Website marketing – we launch a web marketing campaign to help drive qualified traffic to your site.

Step 8: Maintenance and Measuring - keeping your websites content fresh and relevant is crucial for your site visitors as well as search engines. Further to this, you need to measure everything that happens on your website so you know what is working well and what needs improving.

Does Flash affect my Search Engine rankings?

In theory Google can index flash, but we don't think flash gets indexed very well. With the internet as competitive as it is for search engine rankings we don't recommend using an excessive amount of flash. However, if flash animation is important to you and you're up to the challenge, we are more than happy to help.

Click here to find out about Website Marketing and Strategies

 

Why are Privacy Policies and Terms and Conditions important for a website?

Privacy Policy - people who visit your website deserve to know what you're doing or what you will do with the information they provide. Give your visitors peace of mind by putting in place a policy clearly stating why you collect their personal information and what you intend to do with it.

Terms and Conditions – essentially these make up a contract that requires and offer and acceptance. Terms and conditions really are part of an offer of the products or services offered by your website. We suggest discussing with your lawyer whether you need them and if so what needs to be included in the document.

Can I have payment gateway and shipping integration on my eCommerce website?

We can integrate the most common shipping and payment methods into our eCommerce websites, however we have extensive experience in creating custom methods as well if required. Custom methods may require additional development time which may increase the cost if this was not defined before the quote was supplied. As a general rule keeping things simple can make life easier for you and your customers.

Click here to find out about our eCommerce System

What does website usability mean?

It means the ease with which users can perform the tasks on your web site. Think of it as the ease of use when interacting with your website. When we're creating a website we try to keep things simple for your visitors, to invite people to contact you. Simple doesn't mean low quality, it means doing all that is possible to make it clear and efficient.

What domain name should I choose?

This depends on how you are going to use it. If you are going to be telling people over the phone, choose one that is easy to say and spell out loud. Above all, we suggest choosing one that is memorable, descriptive, and not confusing.

Do I need a ‘local’ web company?

One of the joys of the web is that it makes the world smaller and more accessible. We have worked with clients on the other side of the world and still produce premium quality solutions. In our experience, you are better off finding a company that can provide you exactly what you need as opposed to being local.

Click here to find out about Jade Creative